The Ten Faces of Innovation

Book Description Filled with stories of how Kraft, Procter & Gamble, Safeway, and Samsung have incorporated IDEO's thinking to transform the customer experience, The Ten Faces of Innovation is a guide to nurturing and sustaining a culture of continuous innovation and renewal. From Publishers Weekly Kelley's latest builds on The Art of Innovation, which celebrated the work culture that distinguishes his high-profile, award-winning industrial design firm, IDEO. This book covers much of the same territory, but focuses on the type of worker and team-building rather than the work environment. The authors define 10 personas, including Anthropologists, who contribute insights by observing human behavior; Experimenters, who try new things; Hurdlers, who surmount obstacles; Collaborators, who bring people together and get things done; and Caregivers, who anticipate and meet customer needs. Like its predecessor, the book is breezy and well written, with plenty of self-promotion. Kelley and Littman weave classic and recent stories of business innovation, such as 3M's Scotch tape, Volvo's three-point seatbelts and Netflix's mail-in DVDs, with IDEO's own success stories with clients ranging from the Boston Beer Company, for whom IDEO designed a new Sam Adams tap handle, to Organ Recovery Systems, for whom IDEO helped develop ways to expedite kidney transport. Aspiring business innovators and fans of The Art of Innovation may find further inspiration in this handbook. (Oct. 18) Book Dimension length: (cm)23.8 　　　 　　　　　 　　　　　 width:(cm)15.6 汤姆 凯利，现居硅居，身为企业人士（IDEO）公司总经理，同时著书立说。他在商界享有盛誉，经常应邀演讲，探讨如何利用创新转变企业文化和战略思维，拥有广泛的听众。 乔纳森 利特曼是《花花公子》杂志的自由撰稿人，已有数本专著问世，题材涉及商业、犯罪、体育等领域。